Frequently Asked Questions

Frequently Asked Questions

General

  • What are your lead times?

    Generally 4-5 weeks including design and printing. The timeframe also varies on a number of factors. Such as: how quickly we receive additional information to process your order, the amount of revisions and the how complex your order is.

  • When should I order and send my invitations?

    A good rule of thumb is to order wedding invitations 5-6 months ahead. This allows adequate time for proofs to be made.

    Depending on the event, we recommend to send invitations 3 months before the day. Wedding save the dates 8-12 months, especially if you are expecting international or interstate guests.

  • How long will it take to receive my design proofs?

    Once your order is processed, we will be in touch within a business day with a form for any text or information required. Depending on the complexity of your order, the first proof will be sent within 4-5 business days. Any illustrations please allow 12-14 days.

  • Do you have a minimum order quantity?

    For foiling and letterpress there is a minimum order of 50. We understand some couples may be having a smaller wedding or event., you can order a lower quantity then 50 however will be charged at 50 quantity. The minimum order for digital printing differs in cost. Please email us for any orders under 50 and we can assist!

  • Are you able to do priority printing for urgent orders?

    Yes! We are able to do priority/rush orders, however they will be subject to a rush fee. This will be invoiced separately so please contact us and let us know.

  • What happens after I process my order?

    We will be in touch with a form for the text and additional elements.

    We can happily change ink or envelope colours. Fonts and layout can be changed however an additional fee will be invoiced. We allow for three revisions. Every additional revision will be invoiced separately and charged at $55 per proof.

  • Do my invitations arrive assembled?

    No. Depending on your wedding suite, we are able to organise assembly for you, however there will be additional fee which will be invoiced separately. Please contact us to discuss.

  • Do you offer Afterpay?

    Yes, this is available at checkout!

Shipping & Returns

  • Do you ship internationally?

    We ship worldwide. However, any signage cannot be shipped internationally. We can also provide the digital file to print locally, please get in touch via email.

  • Shipping timeframes?

    We offer free express delivery via Auspost for any order over $500. (Australian orders only) . Any order below $500, the cost will vary depending on weight. Standard and express option is available.

    Pick up option is available for Sydney customers.

    Express Shipping Timeframes

    NSW, VIC, ACT: 1-3 business days

    QLD, SA: 1-5 business days

    WA, TAS, NT: 1-7 business days

    *varies depending on location. Get in touch if you would like more details.

    Standard Shipping Timeframes

    NSW, VIC, ACT: 2-5 business days

    QLD, SA: 3-6 business days

    WA, TAS, NT: 4-10 business days

    Signage

    All welcome signs and seating charts are shipped via a courier. Pick up option is available for Sydney customers.

Returns

  • Do you offer returns or exchanges?

    All orders are non-refundable and non-exchangeable as each order is made to order.

    Please refer to our terms and conditions.